The fourth step will be based on the needs of the situation.
If required, you can upload any technical documents or files to the Event and they will be received by the technician.
1. From inside the Event Hub, click the "Upload" button
This will open the File Sharing Panel on the center of your screen.
2. Drag and Drop or Click inside the File Upload area
You can drag and drop files from your computer or browse for files by click inside the dotted File Upload area.
3. Click Add Files to upload your files to the Event Timeline
Once you have uploaded files they will appear as a File Upload update in the Timeline. Files can be viewed directly from the Technicians mobile device.