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Understanding User Role-Based Permissions - Maintenance Organizations

An Overview of User Roles and their corresponding permissions in AireXpert.

Maintenance Organizations (Airline Operated or Contract)

Live Events

Lead Technician

Technician

Admin

Maintenance Billing Mgr.

Read Only

Create Events

[x]

[x]

[x]

[x]

View All Events

[x]*

[x]*

[x]*

[x]*

[x]*

View Assigned Events

[x]

[x]

[x]

[x]

[x]

View Off-Site Events

[x]

[x]

[x]

[x]

[x]

View Event Categories

n/a

n/a

n/a

n/a

n/a

Dashboard Event Views

[x]

[x]

[x]

[x]

[x]

Event Hub

Lead Technician

Technician

Admin

Maintenance Billing Mgr.

Read Only

View Event Overview

[x]

[x]

[x]

[x]

[x]

View Event Timeline

[x]

[x]

[x]

[x]

[x]

View Event Management Panel

[x]

[x]

[x]

[x]

[x]

View Location Weather

[x]

[x]

[x]

[x]

[x]

View A/C Serial Number

[x]

[x]

[x]

[x]

[x]

Event Timeline

Lead Technician

Technician

Admin

Maintenance Billing Mgr.

Read Only

Send Comments

[x]

[x]

[x]

[x]

Send Notes

[x]

[x]

[x]

[x]

[x]

Upload Files

[x]

[x]

[x]

[x]

Start Call

[x]

[x]

[x]

[x]

Filter Timeline Updates

[x]

[x]

[x]

[x]

[x]

Copy Message

[x]

[x]

[x]

[x]

[x]

Save Message for Later

[x]

[x]

[x]

[x]

[x]

Strike Message

Add Reminder

[x]

[x]

[x]

[x]

[x]

Translate Message

[x]

[x]

Event Management Panel

Lead Technician

Technician

Admin

Maintenance Billing Mgr.

Read Only

View Previous History

Add Event Tag

Set Maintenance Status

[x]

[x]

[x]

Set ATA Code

Set Maintenance Assignment

[x]

Set Current Controller

View Active Users

[x]

[x]

[x]

[x]

[x]

Remove Assigned/Invited Users

Access Options Menu

[x]

[x]

[x]

[x]

[x]

Event Options Menu

Lead Technician

Technician

Admin

Maintenance Billing Mgr.

Read Only

Invite Users

Add Discrepancy

Add Work Order / Logpage

Add Reminder

Edit Location / Discrepancy

[x]

[x]

[x]

Edit Budget / Contract

Change ETR / Advise Time

Change Start Time

Add Parts / Materials Info

Manage Technicians

[x]

Set Confidence Level

Set Event Category*

[x]

[x]

Disable Notifications

[x]

[x]

[x]

[x]

[x]

Export Event

[x]

[x]

[x]

[x]

[x]

Export All Files

[x]

[x]

[x]

[x]

[x]

Merge Event

Close Event

Remove Event from Group**

Delete Event**

Closed Events

Lead Technician

Technician

Admin

Maintenance Billing Mgr.

Read Only

View All Event History

[x]*

[x]*

[x]*

[x]*

[x]*

View Assigned Event History

[x]

[x]

[x]

[x]

[x]

Filter Closed Events

[x]

[x]

[x]

[x]

[x]

View Closed Event Timelines

[x]

[x]

[x]

[x]

[x]

Reopen Closed Events

Quick Query

Lead Technician

Technician

Admin

Maintenance Billing Mgr.

Read Only

View Quick Query

View Conversation Threads

Send Messages

Send Files

Initiate Threads (Share #)

Export Threads to Events

Delete Threads

Reports

Lead Technician

Technician

Admin

Maintenance Billing Mgr.

Read Only

View Reports

[x]

[x]

[x]

[x]

[x]

Use Reports

[x]

[x]

[x]

[x]

[x]

Export Reports

[x]

[x]

[x]

[x]

[x]

Workflows*

Lead Technician

Technician

Admin

Maintenance Billing Mgr.

Read Only

Create Workflows

[x]

Edit Workflows

[x]

File Manager*

Lead Technician

Technician

Admin

Maintenance Billing Mgr.

Read Only

Add Files

Download Files

Add Folder

Delete Folders

Signatures*

Lead Technician

Technician

Admin

Maintenance Billing Mgr.

Read Only

Create Signature

n/a

n/a

n/a

n/a

n/a

Send Signature

n/a

n/a

n/a

n/a

n/a

Manage Billing*

Lead Technician

Technician

Admin

Maintenance Billing Mgr.

Read Only

View Reports

n/a

n/a

n/a

n/a

n/a

Filter Reports

n/a

n/a

n/a

n/a

n/a

Manage MTX Billing*

Lead Technician

Technician

Admin

Maintenance Billing Mgr.

Read Only

View Reports

[x]

Export Reports

[x]

Create Invoice

[x]

Manage Invoice

[x]

Send Invoice

[x]

Account Preferences

Lead Technician

Technician

Admin

Maintenance Billing Mgr.

Read Only

Account Settings

[x]

[x]

[x]

[x]

[x]

Organization Settings

[x]

Automation Settings

n/a

n/a

n/a

n/a

n/a

Manage Airline Users

n/a

n/a

n/a

n/a

n/a

Manage MTX Org Users

n/a

n/a

n/a

n/a

n/a

Manage Users (Maint. Admins)

[x]

Manage Fleet

n/a

n/a

n/a

n/a

n/a

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