Note for Organizations with SSO Enabled for User Credentialing & Sign-On:
If your Organization uses Microsoft Single Sign-On (SSO) for user authentication, user information (screen names, email addresses and user passwords) are pulled directly from your organization’s Microsoft Azure Directory. AireXpert does not control or have the ability to edit any user information. Requests for name changes or password resets must be direct to your Airlines IT department.
1. SSO Orgs will follow the same process for Adding Users [See steps below].
When adding users to your organization you must ensure to use the proper email address format. If your airline has multiple email address formats reach out to your IT team to determine which email format to use when adding new users.
2. Users at SSO Orgs will access AireXpert through their company specific domain or by entering their email address into AireXpert's sign-on page.
Users signing in to AireXpert should use their company specific URL (Example: https://replace with your airline.eng.io) this will direct the user to your companies SSO sign-on page.
Alternatively, users can use the URL https://app.eng.io. From here they will enter their email address. If they use the correct email address they will be redirect to your companies SSO sign-on page.
3. AireXpert does not control user passwords.
Users passwords are not controlled through AireXpert. User passwords will be the same password they use to access their Microsoft account.
AireXpert Support cannot assist with users who have forgotten their password, Users must reach out to their IT department if they have any issues related to their password.
----
Manage Airline Users is specific to users who are a part of the Airline Organization (Airline SOC / OCC), not users who belong to Maintenance Organizations.
From the Manage Airline Users page you can Add New Users, Edit Existing Users Permissions & Remove User Access from your Organization.
From the Manage Airline Users page you can:
(a) Add a New User | (c) Remove a User from your Organization |
(b) Edit an Existing Users Permissions |
|
(a) Add a New User
(a) Add a New User
1. Click the 'New User' button in the top right corner of the page. This will open the User Invitation form.
2. In the Invitation form you will:
(a) The Users Name |
(b) Select an Invite Type
You can use an email or phone number for account creation. |
(c) Enter their Email Address or Phone Number |
(d) Select a User Role for permissions |
(b) Edit an Existing Users Permissions
(b) Edit an Existing Users Permissions
1. Find the User you would like to Edit from the Active Users list. Once you locate the User you would like to edit, click the 'Edit' button on the right side of the row.
2. This will open the Edit User form; In the Edit User form you can manage a Users Role to change their permissions. Simply select the checkmark next to the Role you would like to add, then click 'Save Changes'.
(c) Remove a User from your Organization
(c) Remove a User from your Organization
1. To Remove a User from your Organization, simply locate the User you would like to remove, then click the 'Remove' button on the side of the row.
2. You will be asked for Confirmation you would like to Remove the User. Once you confirm the User will be removed from your Organization.