Note for Organizations with SSO Enabled for User Credentialing & Sign-On:
If your Organization uses Microsoft Single Sign-On (SSO) for user authentication, user information (screen names, email addresses and user passwords) are pulled directly from your organization’s Microsoft Azure Directory. AireXpert does not control or have the ability to edit any user information. Requests for name changes or password resets must be direct to your Airlines IT department.
1. SSO Orgs will follow the same process for Adding Users [See steps below].
When adding users to your organization you must ensure to use the proper email address format. If your airline has multiple email address formats reach out to your IT team to determine which email format to use when adding new users.
2. Users at SSO Orgs will access AireXpert through their company specific domain or by entering their email address into AireXpert's sign-on page.
Users signing in to AireXpert should use their company specific URL (Example: https://replace with your airline.eng.io) this will direct the user to your companies SSO sign-on page.
Alternatively, users can use the URL https://app.eng.io. From here they will enter their email address. If they use the correct email address they will be redirect to your companies SSO sign-on page.
3. AireXpert does not control user passwords.
Users passwords are not controlled through AireXpert. User passwords will be the same password they use to access their Microsoft account.
AireXpert Support cannot assist with users who have forgotten their password, Users must reach out to their IT department if they have any issues related to their password.
Manage MTX Org Users is specific to users who are a part of Maintenance Organizations, not users who belong to the Airline Organizations (Airline SOC / OCC).
When you click on the “Manage MTX Org Users” page, you’ll then see a list of all existing maintenance organizations associated with the main airline SOC organization.
From the Manage MTX Org Users page you can Add New Maintenance Organizations or Invite New Users to Existing Maintenance Organizations.
Add New Maintenance Organization(Contract or Airline Operated)
Click the “Add MTX Org” button in the top right corner of the page. This will open the organization Invitation form.
You will then see the Maintenance Org invitation form:
2. In the Maintenance Org Invitation form, you will:
Enter the Organization Name.
Enter the email address of the Organization Administrator
The organization administrator can be a representative from your airline or representative from the Maintenance Provider.
3. Once you click on 'Send Invite,' an Organization Set-up email will be sent to the inbox of the provided email.
The owner of the invited Email will be set-up as the Organizations Administrator.
Add & Manage users at Maintenance Organizations (Contract or Airline Operation)
View all active & invited users and to invite a new user to an organization, click the “View Organization” button as seen below:
From the Manage MTX Org users page, you can:
a. Add a new user to Maintenance Organization (Contract or Airline Operation) | b. Edit/remove existing users |
a. Add new Maintenance Organization’s (Contract or Airline Operation)
To add a new user, Click the 'Invite User ' button in the top right corner of the page to invite a user. This will open the User Invitation form.
In the Invite User form, you will have to enter:
Enter the User’s name.
Select an invite type which can be email or phone number for account creation.
Enter the email address/phone number.
Select a user role for permissions.
b. Edit/Remove existing users from the Maintenance Organization
To Edit or Remove a user, Click on the “Edit” button to open the “Edit MTX User” form. Here you can edit the user permissions.
If you need to remove a user from a Maintenance Organization, click the “Remove” button. You will see a pop-up box asking to confirm you would like to remove the user (as seen below). Click “Yes, Remove” to confirm their removal from the Organization
If you need to search for existing organizations or existing users but you aren’t aware which organization they belong to or their email address, simply use the search box to search and you’ll see the respective results: