The second step in the process will be to access to Event Hub, click the Invite Users button from the Options menu, and invite the Technician by entering their phone number or email.
1. From inside the Event Hub, Click the Options menu and select "Invite Users"
This will open the Invite Panel where you can select to invite the Technician via SMS, Email, or WhatsApp.
2. Enter the Technicians phone number or email and click "Invite User"
Type the technicians phone number or email address in the text box and then click the "Invite User" button.
3. Ensure the Technician joined the Event before sending messages
Wait to see the status update "SMS User Joined" before sending messages you want them to receive.
Once the technician has accepted the invite. you can collaborate with them directly in the Event to troubleshoot the issue.
Sending an Invite via WhatsApp:
When inviting a Technician using WhatsApp be sure to select the "WhatsApp" from the drop-down menu.