Frequently Asked Questions:

What is AireXpert?

AireXpert is a software platform designed to improve communication and efficiency in aircraft maintenance operations.

It is accessible via both desktop and mobile devices through dedicated web and mobile applications, with each user having a personal account.

AireXpert serves as a central hub for organizing individuals, information, and tools related to maintenance activities.

Why is AireXpert a better way for me to communicate compared to emails, phone calls and Teams chats?

AireXpert is designed specifically for aircraft maintenance communication and operations, offering several key advantages over general communication tools like email, phone calls, and chat applications (such as Teams).

Here's why AireXpert is superior:

Centralized Information & Communication Hub:

Unlike emails, scattered chat threads, or individual phone calls where information is fragmented, AireXpert uses Events as a central space to organize all people involved, information, and tools together for a specific maintenance issue.

All communication relevant to that particular aircraft discrepancy occurs on a central Event Timeline visible to authorized participants, ensuring everyone sees the same, real-time updates in chronological order .

Structured, Relevant Information:

Within an Event, communication is directly tied to crucial operational data like:

aircraft tail number, location and weather, ETR, Advise Time, the specific discrepancy, and the assigned maintenance provider/status.

This context is immediately available alongside the conversation, which is not typical of email threads or chat logs.

Reduced Communication Chaos:

Features like Quick Query provide a centralized SMS and WhatsApp inbox shared by all Controllers.

This allows external parties (like flight crews or contract technicians) to send messages that are visible to your entire maintenance control crew. Controllers can respond directly, and significantly, Quick Query helps reduce call volume and hold times by handling communications that might otherwise tie up phone lines.

While general chat apps can group users, they often lack the specific structure and integration with maintenance workflows that AireXpert provides.

Integrated Workflow & Status Updates:

AireXpert ties communication directly into the maintenance process.

Users can update the Maintenance Status (Arrived, Active, Inactive, Complete) directly within the Event Hub, providing immediate visibility to all participants through timeline updates.
You can assign technicians, add work order/log page numbers, manage parts information via a dedicated panel and Asset Tracker, and set important timers like ETR and Advise Time, all within the same collaborative environment as the messages.

This integration is generally absent in email or standard chat platforms.

Controlled Access and Visibility:

AireXpert implements a structured approach to who sees information.

Your Airline Organization users have automatic access to Events created internally. Maintenance Organizations must be assigned to an Event to gain access, ensuring only relevant external teams are included. Temporary access can also be granted via invitation (Email, SMS, WhatsApp).

This level of deliberate access management is more robust and traceable than simply forwarding emails or adding people to chat groups.

Persistent, Searchable History:

Once Events are completed and closed, they are archived indefinitely in the Closed Events page.

This provides a searchable history allowing users to review past issues, actions taken, and communication for any aircraft based on various criteria like discrepancy, date, aircraft registration, or location.

Reconstructing such a detailed, organized history from dispersed emails, call logs, and chat archives is often difficult or impossible.

Enhanced Communication Tools within Events:

The Event Timeline supports more than just text. Users can upload files of any size, extension, or quantity, view and manipulate photos, view videos, add captions to photos, and use features like mentioning users to send specific notifications.

Messages can also be filtered by type, saved for later, copied, or even 'struck' to mark them as irrelevant without deleting the record. These granular features provide a richer, more manageable communication experience than basic email or chat.

Shared Task Management:

Reminders in AireXpert are shared by all Controllers, ensuring important tasks and information are visible to the entire team and that users receive pop-up notifications when they are due.

This provides a collaborative task tracking element not typically found in individual email or chat workflows.

What is an AireXpert "Event" and how are they created?

An "Event" in AireXpert refers to any instance where an aircraft in the fleet requires maintenance action.

Events are central to organizing and streamlining Maintenance Operations by bringing together the involved people, relevant information, and necessary tools. They serve as a single place to share and receive information regarding a specific issue.

Events can be created in several ways, including:

Manual creation by Controllers
Automated creation through integration with M&E Systems
Automated creation based on time intervals or flight cycle data
Manual creation by Maintenance Bases
Creation by Flight Crews reporting an issue via form submission

How is access to an AireXpert Event managed?

Access to an AireXpert Event is provided in three primary ways:

Automatic Access: Users within the same organization as the Event creator (such as Airline SOC/OCC personnel including other Controllers, AOG, Engineering, Planning, and Management) automatically have access to the Event.
Access by Assignment: Maintenance Organizations, whether airline-operated or contract, are distinct organizations in AireXpert. They are granted access to an Event by being assigned to it. This can be done during the Event creation process or by assigning a Maintenance Vendor to an existing Event within the Event Hub. To remove access for a Maintenance Organization, the current assignment is simply de-selected.
Access by Temporary Invitation: Temporary access to an Event can be granted to anyone globally by inviting them via Email, SMS, or WhatsApp using their email or phone number. This method provides temporary access that expires once the Event is closed. Invited users can be removed from an Event by locating their name in the "Active Users" section of the Event Management Panel and clicking the "X" next to their name.

How are Event Dashboards and Event Categories used in AireXpert?

Event Dashboards serve as the user's home page, providing a view and access point for all Active Events within their Maintenance Operation.

AireXpert offers default dashboards for "Active Events" (all active events), "Unscheduled Events" (active events without a future start time), and "Scheduled Events" (active events with a future start time).

Event Categories allow for the creation of custom dashboards, enabling the organization of events by the type of maintenance being performed.

Once an Event Category is assigned to an Event, it will appear on the designated custom dashboard, accessible through the "Other" drop-down menu. This feature helps streamline the view of active maintenance by grouping similar tasks.

What is the Event Hub and its main sections?

The Event Hub is the central location within AireXpert for managing and resolving a specific aircraft maintenance issue (Event). It provides a fresh start and centralized space for all relevant information and communication. The Event Hub is divided into three main sections:

The Event Overview: This section displays important details about the current Event, including the aircraft's location and weather, aircraft and serial number, Time Open or Departure Time, Estimated Time of Return (ETR), Advise Time, and the Discrepancy description.
The Event Timeline: This section is where all communications, updates, and uploaded files related to the Event are displayed chronologically. Users can send comments (visible to all), notes (visible to selected user roles), GIFs, mention other users, and view/download files and media. The timeline can also be filtered to find specific types of posts.
The Event Management Panel: Located on the right side of the Event Hub, this panel contains various tools and options for managing the Event, such as viewing previous history, adding event tags, setting maintenance status, managing ATA codes and assignments, assigning controllers, viewing active users, and accessing the Event Management Options Menu.

What is the purpose of the Closed Events Archive and how can you search it?

The Closed Events Archive in AireXpert permanently stores all completed and closed Events. This archive serves as a historical record, allowing users to review past issues on any aircraft and understand the actions taken during the maintenance process.

The Closed Events page displays archived Events in a table format. Users can search the archive using various criteria, including keywords from the discrepancy/resolution, applied Event Tags, a specified date range, aircraft registration number, ATA code, and event location.

Archived events can be viewed or reopened from this page.

What is Quick Query and how is it used in AireXpert?

Quick Query in AireXpert provides airlines' Maintenance Control with a single phone number linked to a centralized SMS and WhatsApp inbox.

This inbox is shared among all Controllers, enabling anyone globally to send text messages that are received and visible to all controllers at the airline.

Quick Query facilitates communication with individuals outside the core AireXpert user base.

Conversation threads are displayed in the Quick Query Inbox, allowing Controllers to view messages and files, respond to senders, and export conversation threads into existing or new AireXpert Events for further tracking and collaboration within the platform.

The dedicated Quick Query phone number is assigned by AireXpert & never changes so it can be easily shared with others.