CBT for Technicians
Computer Based Training for Technicians and Maintenance Teams using the AireXpert Mobile App
10 articles
- Video: Introduction to AireXpert for TechniciansGet started with AireXpert by watching this 5 minute video tutorial. You'll learn how to activate your account, understand essential features, and start using AireXpert.
- 1) Step One: Event CreationIn this step learn how Unscheduled Events will be created in AireXpert
- 2) Step Two: Accessing the Event in the AireXpert appThe second step will be to Access the Event in your AireXpert Dashboard
- 3) Step Three: Send Messages to CollaborateThe third step is situational. If necessary, work with Maintenance Control or other departments in the Event by sending messages.
- 4) Step Four: Uploading Media to the EventThe fourth step is situational. If necessary, you can send photos or videos in the Event.
- 5) Step Five: View Technical Docs, Reference Files or Information SharedIf necessary, Maintenance Control can send any files or information shared in the Event to provide more situational context for Technicians.
- 6) Step Six: Easy Status UpdatesYou can use two-click status update to avoid interruptions during the job.
- 7) Step Seven: Completing an EventThe sixth step will be for Maintenance Control to close the Event. Once the Event is closed it can be accessed through the Closed Events Archive.
- Supervisors & Leads: Assign TechniciansIn this bonus step Supervisors & Leads will learn how to assign work to their technicians and provide them with access to Events.
- Supervisors & Leads: Managing OperationsIn this bonus step Supervisors & Leads will learn how to manage their operation using features in AireXpert to apply tags, request parts, and set deadlines.